Warranty & Repair

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Warranty & Repair

Warranty & Repair


Arredamenti Company Limited (hereinafter referred to as Company) guarantees that if the internal constructions (namely wooden frame and springs mechanism) of its Giormani sofas contain manufacturing defects, Company will offer a 10-year free maintenance service (internal structure) to ONLY the owner who registered on the  warranty website and the address where the aforesaid sofa allocated in accordance with the record on the purchase invoice, starting from the date of delivery, based on the following terms and conditions. For the electronic mechanisms, a 3-year free maintenance service will be offered.


■     End user is obligated to scan the QR code on the Warranty Information Card and register warranty online.


■     If any repair is necessary, please call our customer service hotline (852) 2688 2072 for service.


■     This warranty does not apply to other parts of the sofa, such as leather or fabrics,sewing threads, foams or fibers or dacron, sofa legs, etc. Extra cost will be charged for such repairing or on-site checking.


■      The warranty shall not apply to the defects or damages from improper use or maintenance, negligence, relocation, normal wearing out after continuous use,natural disasters or accidents. This warranty and repair service will also be voided when the product has been moved or repaired by any person not authorizedby Company.


■     Company reserves the right to decide the repair service to be taken place at the end user's premise or the factory.


■     The warranty is valid in Hong Kong ONLY.


■     Any Warranty Card other than attached on the sofa issued by unauthorized entities will not be recognized by Company.


■     The warranty shall not apply to commercial, contract, rental trade, institutional,or other non-residential usage.


■     If the sofa is not designated by Company to be covered by this warranty program,the warranty will not be effective even the end users try to register with the Warranty Card.


■     If the delivery address recorded on the original copy of the purchase invoice is not the same as the end user's premise, the warranty will be invalid.


■     If the end user need to relocate the sofa, 

       i. The warranty will continuously being valid provided that the sofa is relocated by our company's authorized staff , or

       ii. The warranty will continuously being valid provided that the sofa has been checked on-site and confirmed in good conditions at the new location by our authorized staff after relocation by other party. If the sofa needs repairing, there will be surcharged on the on-site repairing service and parts. The warranty will be valid afterwards.


■     Extra cost will be charged for the above services. The warranty period will be carried on from the original one, namely from the

       date of the first time delivery, after relocation.


■     In case, there is discrepancy between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail unless otherwise stated.

 

Company will examine the structural and manufacturing defects of the sofa products as alleged by a customer. After examination of the sofa product, Company shall determine in its sole discretion whether the claim is valid under the warranty.All decisions by Company shall be final. Subject to confirmation that the warranty shall apply, Company shall in its sole discretion either repair or replace a defective product. For more information of the daily care for sofa product, please see attached Care Guide.


All decisions of Company shall be final.

Please refer to care guide for textile and leather and stain removal guide for leather.