Yes, registration is needed for shopping atGIORMANI website. Enjoy your special GIORMANI online stores VIP offer after registration. You may also check your order in your account. Sign Up Now!

Login to my account to change and update your personal data ( included delivery address, personal information, change password and subscription promotion). 

1. Click My Account

2. Click Change Password

3. Input your original and new password, and confirm your new password again and click save

Login to my account and click forget password, simply input your registered email address, a verification email will be sent to you for resetting your password. Please login with the link provided and follow the steps as provided.

Login to my account and click Order List to view your past orders.

If you do not wish to receive email of promotional information from Giormani.com, log in to the Giormani online store, click My Account and Subscription Promotion, remove the promotion method you don

No, GIORMANI will not register your GIORMANI online store VIP account without any consent and authorization from you. Sign Up Now to become our online store to VIP member to enjoy the VIP Offers.

Please try converting to another browser or browsing in incognito window or hidden mode, or try clearing your browsing history. If you still can’t log in, please contact to our Customer Service Hotline at (852) 2688 2072 or email us at ebusiness@giormani.com. 

You can pay securely with Visa, MasterCard, Alipay HK, WeChat Pay and PayPal.

No. But we recommend to purchase on or above HK$ 1,000 in single transaction for free shipping (applicable in Hong Kong only,except Tung Chung, Ma Wan and Discovery Bay). For more details, please refer to Delivery Terms.

We only accept Hong Kong dollars (HKD) at this moment.

Sorry, we don’t provide this service at this moment.

We don’t provide this service at this moment.

Relax….change of mind is very common. You can cancel any time before your order is paid to confirm.

For confirmed orders, we usually start production immediately.  So please give us a call on the Customer Service hotline (Tel: 2688 2072) during 10am-6pm on Mon to Fri (except public holidays) and we will try our best to fit your needs.

The order cannot be changed after the confirmation. If you would like to add more quantity, please login to our website and make a new order.

We will contact you before the delivery and will arrange refund for the related out of stock item accordingly. If you pay by credit card, the payment will be returned to your credit card account directly. If you pay with your PayPal account, the payment will be returned to your PayPal account. The refund process takes around 4-6 weeks from the date of the refund. 

Most of theitems can be found in GIORMANI online store. If you want to know is there product you need,please contactour Customer Service Hotlineat (852) 2688 2072 or email us at ebusiness@giormani.com.

After receiving your order and payment, we will send you a confirmation to your email. Please check your email account.

Sorry, we provide custom-made sofa service in our retail stores only.

We understood your concern to purchase sofa online, therefore, we are proudly offering 7-Day Trial & Return Guarantee to you if you purchase our selected GIORMANI sofas on this online store. For more details, please refer to "7-Day Trial & Return Guarantee".

Yes, you can enjoy free delivery from online purchase on HK$1,000 (applicable in Hong Kong only,except Tung Chung, Ma Wan and Discovery Bay). For more details, please refer to Delivery Terms.

We don’t provide this service at this moment.

Sorry, we don’t provide this service at this moment.

We will contact you for the delivery arrangement after receipt of your purchase order. 

Please call our delivery hotline at (852) 2697 1831 for any reschedule of delivery date. Once the delivery date and time are confirmed, if customer request re-delivery due to any reason fail to receive the product or the product has to be assembled after the delivery date, an additional delivery fee will be charged. For more details, please refer to Delivery Terms.

Yes. Please let us know when we contacted you for delivery arrangement. For the fee charges on disposal of old sofa, please refer to Delivery Terms.

Before confirming yourorder, please reserve enough space for item delivery andplacement. For more details, please refer to Buying Guide.

If you foundthe item is wrong or damaged upon arrival,please contactour Customer Service Hotlineat (852) 

2688 2072 or email us at ebusiness@giormani.com. 

The warranty is applicable for selected itemsand parts.For more details, please refer to Warranty & Repair.

For the best security and functionality, keepyour web browser up to date. Wesupport Microsoft Edge 80 version or above, Chrome 70version or above and Firefox  61 versionor above. We suggested the zoom setting in 100%.

All the personal information  (name, telephone number, address,credit card number) is protected by our Secure Server Software (SSL) which arefully protects all of the personal data so that they cannot be accessed byunauthorized person over the internet.